Customer Service: +1-844-666-3398
Hours of Operation: 9AM – 4PM MST Monday – Friday
Herbal Salvation LLC
1938 E. Franklin Road Suite 110
Meridian Idaho 83642
Happy Customers 30 Day Returns Policy
Anyone that has researched or been around kratom long enough knows it is extremely subjective natural product. A strain that 9 out of 10 people may love, may not agree with one person. Due to its botanical nature it might work great one day, but not as well on another. Amounts and timing play a huge factor, as does mindset. Just because something doesn’t agree with you doesn’t mean it’s necessarily a bad product. We offer inexpensive sample packs, and an assortment of different strains and strengths of kratom, so that hopefully everyone can find the kratom strain they love and the option that work best for them.
Please keep in mind that any products that are returned to us opened or unopened have to be destroyed. No exceptions. All of our products are packaged in a GMP facility after going through safety processing and third party testing purity and strength. We would never consider reselling any returned product of this nature that has already left our facility. This makes accepting returns for products of this nature a bit tricky for safety and efficacy issues.
With that said, we will accept returns of unopened products for a full refund, less shipping, within 30 days of receiving your order.
We will make a one-time exception for each customer regarding opened products – as long as at least 80% of the opened package remains, and again it is still within 30 days of receiving the order. We will accept this type of return return (one time only) for a full refund less shipping.
Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued to the original payment form minus the shipping charges and an email will notify you of that transaction.
Please email firstname.lastname@example.org for any return requests.